Customer Testimonials

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Google Jun 19, 2024

I was hopeful that my vehicle could be repaired of the dreadful noice it was presenting and am happy to confirm that Chevrolet has repaired this issue!

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DealerRater Jun 18, 2024

I came in for a recall on KIA Sorento, was taken care of in a very fast and friendly manner.

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Google Jun 18, 2024

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Google Jun 18, 2024

Great customer service, prompt, and easy transaction.

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Google Jun 18, 2024

Always helpful, will sit and listen to any questions you have.

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Facebook Jun 16, 2024

Jaxon and also the finance manager went above and beyond to get a deal that would work for me they made it happen love my AT4 when it’s time for a new ride I’ll definitely be back ! If your thinking on a new or used vehicle do walk, run and go see Jaxon Byrd !

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Google Jun 14, 2024

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Google Jun 12, 2024

Always professional service! They are the best!

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Google Jun 12, 2024

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Google Jun 12, 2024

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Google Jun 12, 2024

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DealerRater Jun 11, 2024

Kelton Gaugh kept updated with everything that needed to be done and what the cost would be.

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Google Jun 11, 2024

Great experience! Quick service and friendly folks make a boring oil change so much better!

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Google Jun 10, 2024

The Russell Sales Experience was Awesome. I look forward to the next vehicle I Buy From Serra of Jackson!

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Google Jun 10, 2024

It went well

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Google Jun 9, 2024

Was very friendly service. I was given fast service and they filled all fluids, and routine maintenance. There was beverages offered and the wait was short. They came with paperwork and my keys where I was sitting . I didn’t even have to walk back to counter. I love going to a place where customer service is prioritized. Highly recommend them and tell everyone I know how wonderful you all are. Thank you for keeping this old lady moving on with a smile on my face

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Google Jun 8, 2024

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DealerRater Jun 7, 2024

Very helpful and friendly dealership. Glad we purchased from them. Happy with the Kia Sportage

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Google Jun 7, 2024

We were very impressed with your dealership, and our salesman Dustin. We had a very enjoyable experience purchasing our Yukon XL there in Jackson Tennessee. So very glad we found your ad and found and had such a nice experience at your dealership.

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Google Jun 7, 2024

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DealerRater Jun 6, 2024

Great staff with a pleasant attitude and completed the work when promised correctly. Very attentive and welcoming!

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DealerRater Jun 6, 2024

We enjoyed our time at Serra, Bryan is very nice and listens to what we want and helped us find it. He is very knowledgeable, and helped in anyway possible. They were very busy the day we were there, everyone was very nice. We bought a 2024 Kia Soltes, but make and model below does not show Kia.

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Google Jun 6, 2024

Everyone is very nice and my services are always in a timely manner. I love this place!

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DealerRater Jun 6, 2024

Always a great experience here! Staff knowledgeable and friendly! Restrooms are clean! And coffee and popcorn is readily available.

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Google Jun 6, 2024

Very professional as well as personable. Our sales rep Tyler was great. He was very knowledgeable and helpful with the process. Will definitely buy again from them in the future!

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Google Jun 5, 2024

The people here have always treated me right They worked with me to get the deal done

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Google Jun 5, 2024

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Google Jun 5, 2024

My salesperson Austin was excellent he took very good care of me and made sure that I understood everything about my new purchase. And if I needed anything to contact him I was very well satisfied with the help I received at Serra.

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DealerRater Jun 5, 2024

Vince Osborne was great to work with, he did all he could through the process

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Google Jun 5, 2024

I had a lot of issues with my vehicle following a cross-country move. Serra was able to get it fixed affordably and quickly and it is running better than ever!

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Google Jun 4, 2024

I wS lucky to get the only female salesman there. 8 was very relaxed with her as my salesman . I think I was more comfortable anx no stress. The whole process maybe took 2 about two hours. I will be back to let Tammy Watson put me in a vehicle when i need another one.

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Google Jun 3, 2024

Good purchase experience, didn't take very long, fair trade- in

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Google Jun 3, 2024

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Google Jun 2, 2024

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Google Jun 2, 2024

The greatest people to business with

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Google Jun 1, 2024

Very professional, friendly, and informative. I only trust Serra with my Caddy!

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Google Jun 1, 2024

The Best Place in TN to buy or service your vehicle The people make the difference!!

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Google Jun 1, 2024

Great price excellent prices

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Google Jun 1, 2024

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Google Jun 1, 2024

My experience at Serra Chevrolet Cadillac Buick Kia was one of the best ever. Tammy Watson made everything easy peasy! Definitely love the staff and the vehicle I chose.

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Google May 31, 2024

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Google May 30, 2024

Thorough and timely

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Google May 30, 2024

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Google May 30, 2024

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Google May 30, 2024

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Google May 29, 2024

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Google May 29, 2024

I trust Serra Chevrolet with my vehicle. The service is always good and staff is pleasant.

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Google May 26, 2024

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Google May 25, 2024

They are very nice and pleasant clean environment fresh popcorn 🍿 and coffee ☕

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Google May 24, 2024

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Google May 23, 2024

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Google May 23, 2024

Great sales and service employees at Serra Jackson. They are the absolute Best!

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DealerRater May 22, 2024

We had a excellent salesman, who was very knowledgeable and that made the buying process very easy for us.

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Google May 22, 2024

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Facebook May 21, 2024

So far so good. Griffin Brown assisted us in the purchase of a brand new 2024 GMC Acadia Elevation. It’s everything we wanted and more.

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DealerRater May 21, 2024

The kia dealership was very nice and conducted in a professional manner. I was offered coffee or water. The waiting area was very comfortable with wifi.

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Google May 19, 2024

My experience was wonderful!

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Google May 19, 2024

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DealerRater May 19, 2024

Was very good. Had an issue with the axle. They took the time to fix it the same day and saved me a lot of time.

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DealerRater May 18, 2024

The service was done in a sufficient amount of time. I was giving all information about the service. The serviceman was very polite.

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Google May 18, 2024

I needed my 1st oil change, I didn't have an appointment. With an hour they had ready. Was very impressed. Thank you Serra.

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DealerRater May 17, 2024

Vice nice and friendly. Made the buying process easy for us. We love our salesman. He has sold us 2 cars over the last year.

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Google May 17, 2024

Some of the best people. Helped me make a decision when I had no idea what I wanted. Super nice and knowledgeable!

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Google May 16, 2024

Great service and you all have a team that cares about the customer

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DealerRater May 15, 2024

Excellent courteous, knowledgeable and professional service each time we have an appointment. We appreciate your timely service.

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Google May 15, 2024

Great job!! Throurough & friendly! Called me with each problem , before they did anything!

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Google May 15, 2024

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Google May 15, 2024

Very pleased. Tire rotation was not needed so they just chg’d the oil only. Appreciate that.

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Google May 14, 2024

I purchased a car 6 years ago. The sales experience did not go well but the woman who does the book keeping turned it around. After I left her a voice message, she was able to find the documents I needed in a very timely manner. She is a tremendous asset to this business. Thanks again Jennifer!

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DealerRater May 14, 2024

Service agent was very friendly, and helpful. She was very attentive to my needs as well.

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Google May 14, 2024

My salesman, Vince Osborne, was tremendously helpful, and made my new car purchase a breeze! I had a particular model and color (gray Equinox) in mind, and he happened to have just what I wanted on it's way to the dealership. From there, it was just an easy and plesant experience working to Vince to complete the sale, and I love my new car more every day! Vince and Serra will be highly recommended by me. My wife very recently purchased a late-model used car from a competing Chevy dealership in Jackson (just up north of Serra on Hwy 45), ...

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Google May 12, 2024

Efficient. Awesome communication!

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Google May 12, 2024

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Google May 11, 2024

Great fast service the only thing I would of like the service advisor tell me about any recommendations or future service Recommendations on my truck they just gave my invoice to the cashier would of like to seen my engine filter or cargo filter and could of said everything was ok just maybe

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DealerRater May 11, 2024

Serra Kia took the time to be sure I was completely satisfied with my new car. Everyone from salesman to the financial manager were very thorough. Thanks so much!

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Google May 11, 2024

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DealerRater May 11, 2024

Wasn’t pressured into anything had one of the best rates and warranty was great answered all my questions

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Google May 10, 2024

Very professional staff and top notch service

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Google May 10, 2024

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Google May 10, 2024

Fast friendly service but I would have liked the service advisor tell me if if their were any recommendations or services needed for my truck at the time or Future.

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Google May 7, 2024

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DealerRater May 7, 2024

Thanks for repairing my 2014 Buick Enclave that had a Recall on my Air Bag.

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DealerRater May 5, 2024

Helpful, friendly, and efficient explains everything about Serra chevrolet. The purchasing experience was quick and easy, and will be certain to continue to shop at this location.

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DealerRater May 5, 2024

Great people they treat you like family. Great atmosphere. I give 5 stars because there the best.

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Google May 5, 2024

Excellent service always received at Serra of Jackson. I’m told the condition of parts tires etc. Kept informed of possible upcoming service. Service staff excellent to deal with. Comfortable and clean waiting area. Thank you!

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DealerRater May 5, 2024

They had the truck I wanted. They sold me the truck. Thanks very very much.

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DealerRater May 5, 2024

Nice selection of cars and SUVs. So many it made it hard to decide! Smooth transaction. Everyone friendly and helpful.

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DealerRater May 4, 2024

We were very pleased with the way we were treated by Dennis. He was like talking to a family member. He has contacted me already and offered to help me with anything concerning the new car. We are enjoying the Sportage so much. I have been getting my Sedona serviced at Serra since 2018 and have been pleased with all the crew there.

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DealerRater May 4, 2024

The dealership met my needs. The car was what I was looking for in a certified car

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Google May 4, 2024

Serra was awesome, got my car their provided me with rental for as long as they worked on my car.....Everyone was nice and very helpful with any questions I had.

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Google May 4, 2024

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Google May 4, 2024

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DealerRater May 4, 2024

Everything went well and I was kept informed about what was going on and what needed to be done. I was met as I came in the door and was taken at my appointment time. I greatly appreciated all who hepled and i will be returning.

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Google May 3, 2024

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Google May 2, 2024

We are return customers to Serra and have always been satisfied with our experience. The staff is friendly, knowledgeable, and helpful. We highly recommend seeing Jaxon and/or Dennis for any car needs you may have! They are the best!

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DealerRater May 2, 2024

I had an excellent experience. They were Courteous and flexible. I highly recommend trading with this dealership.

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Google May 2, 2024

David did an excellent job helping us pick out the perfect vehicle!

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Google May 2, 2024

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Google May 1, 2024

I always have a great experience at Serra. Mike Attaway and Dennis Pritchard are top notch and always has my business. This is the 7th car I’ve bought from them

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DealerRater May 1, 2024

My experience with the Kia Service Dept was amazing and such a pleasure. It's nice to find such attentive, quick, friendly service in todays world. Everyone in the dept are exceptional nice, but also genuinely caring. Thank you for the excellent service.

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